Effective Date: April 10, 2026 | Version 1.2 | Jurisdiction: Ohio, United States
We collect information you provide directly, information generated through your use of the Platform, and limited technical data.
| Category | Examples | Who Provides It |
|---|---|---|
| Account Information | Full name, email address, password, phone number, home/business address | All users at registration |
| Contractor Profile | Trade specialties, license numbers, insurance documents, service areas, rates | Contractors |
| Project Information | Project descriptions, property details, photos, budget ranges | Customers |
| Payment Information | Billing details (processed securely by third-party payment provider; we do not store full card numbers) | All users |
| Communications | Messages sent through the Platform, support requests, review submissions | All users |
| SMS Consent | Mobile phone number, opt-in timestamp, opt-in method, opt-out requests | Users who opt in to SMS |
⚠ Important: Information obtained from third parties (such as licensing databases) is collected on a point-in-time basis during contractor onboarding. We do NOT continuously monitor or update this information. Licenses may expire, be suspended, or revoked after verification. Insurance policies may lapse or be cancelled. We make reasonable efforts to verify credentials but do NOT guarantee the ongoing accuracy or currency of third-party data.
We use collected information for the following purposes:
When you opt in to receive SMS messages from Constellation One, we collect and store your mobile phone number, opt-in timestamp, opt-in method (registration form or keyword), and any opt-out requests.
We will not share your mobile phone number or SMS consent information with any third party for their marketing purposes. SMS opt-in data is used solely to deliver platform notifications, alerts, and communications described in these Terms.
Your SMS preferences are governed by Section 5 of our Terms & Conditions. To opt out, reply STOP to any message or contact support@constellationone.biz.
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
To facilitate construction services, contractors and customers see each other's relevant contact and project information after a job is confirmed. We share the minimum necessary (e.g., project address shared with claimed contractor; contractor name/trade shared with customer).
We share data with trusted service providers who assist in operating the Platform, under data processing agreements that prohibit them from using data for their own purposes:
We may disclose information when required by law, court order, subpoena, or to protect the rights, safety, or property of Constellation One, our users, or the public.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. Users will be notified prior to transfer.
We retain personal data for as long as your account is active and as needed to provide services. Specific retention periods:
Upon verified deletion request, we will delete or anonymize personal data within 30 days, except where retention is required by law.
We implement industry-standard security measures to protect your data:
No system is perfectly secure. Despite our security measures, we cannot guarantee absolute security of your data. You acknowledge and accept that:
Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you as required by Ohio data breach notification law (Ohio Revised Code § 1349.19) within the required timeframe. However, we are NOT liable for unauthorized access to data by third parties that circumvent our security measures.
You have the following rights regarding your personal information:
To exercise any of these rights, contact us at privacy@constellationone.biz. We respond to verified requests within 30 days.
We use cookies and similar technologies to:
We use only essential and functional cookies necessary for Platform operation. We do not use third-party advertising cookies. You may control cookies through your browser settings; however, disabling essential cookies may limit Platform functionality.
Our Platform integrates with third-party services that may have their own privacy policies and data practices:
We are NOT responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies. We select service providers with strong privacy and security practices, but cannot guarantee their compliance or practices.
The Platform is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe we have inadvertently collected data from a minor, contact us at privacy@constellationone.biz.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email and/or in-platform notice at least 14 days before the effective date. The updated Policy will be posted at this URL with a revised effective date.
Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.
You are responsible for ensuring the information you provide to us is accurate, current, and complete. If your contact information, credentials, or other profile data changes, you must update it promptly in your account settings.
We are NOT responsible for:
For privacy-related questions, data requests, or to report a concern: